Refund policy

Refund & Return Policy

At KB Korner, we take pride in providing high-quality products and exceptional customer service. Please review our policy carefully before placing your order.

Order Accuracy

Customers are responsible for reviewing all product descriptions, photos, personalization details, quantities, and shipping information before completing their purchase. Product colors and finishes may vary slightly due to monitor settings, lighting, manufacturing processes, and material variations.

Returns & Exchanges

Due to the handmade, custom, made-to-order, personalized, and wholesale nature of many of our products, all sales are final.

We do not accept returns or exchanges unless:

  • You received the wrong item.

  • Your item arrived damaged during shipping.

  • Your order contains a manufacturing defect.

We do not accept returns or exchanges for:

  • Buyer's remorse

  • Ordering the wrong item

  • Color variations shown on different screens

  • Incorrect personalization submitted by the customer

  • Normal variations in glitter placement, acrylic materials, or handmade production

  • Wholesale purchases

  • Clearance or final sale items

Damaged or Incorrect Orders

If your order arrives damaged or you receive the incorrect item, you must contact us within 48 hours of delivery.

Please email kbkornerllc@gmail.com with:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the original packaging (if damaged during shipping)

Failure to report damage within 48 hours may result in the claim being denied.

If approved, we will, at our discretion:

  • Replace the item,

  • Repair the item when appropriate,

  • Issue store credit, or

  • Provide a refund.

Order Cancellations

Orders may only be canceled before production or fulfillment has begun.

Once an order has entered production, packaging, or shipment preparation, it cannot be canceled.

Custom, personalized, made-to-order, and wholesale orders cannot be canceled after production has started.

Shipping & Processing Times

Most in-stock orders are processed and shipped within 1–3 business days after your order is placed. During major sales events, holidays, new product launches, or periods of unusually high order volume, processing times may be extended. If a significant delay occurs, we will make every effort to notify you as soon as possible.

Processing times are estimates only and are not guaranteed.

Once your order has been shipped, you will receive tracking information via email. Delivery times are determined by the shipping carrier and are outside of our control.

KB Korner is not responsible for shipping delays caused by:

  • USPS, UPS, FedEx, or other shipping carriers

  • Weather events or natural disasters

  • Holidays or peak shipping seasons

  • Carrier routing or transportation delays

  • Lost or stolen packages after confirmed delivery

  • Incorrect or incomplete shipping addresses provided by the customer

  • Other circumstances beyond our reasonable control

Customers are responsible for providing a complete and accurate shipping address at checkout. Orders returned due to an incorrect or undeliverable address may be subject to additional shipping charges before they can be reshipped.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, responsibility transfers to the customer.

If you believe your package has been lost or stolen after delivery, we recommend contacting the shipping carrier directly and filing a claim if applicable.

Refund Processing

If a refund is approved, it will be issued to the original payment method. Please allow 5–10 business days for your financial institution to process and post the refund.

Shipping charges are non-refundable unless the return is the result of an error made by KB Korner.

Chargebacks

If you experience an issue with your order, please contact us before filing a payment dispute or chargeback.

We are committed to resolving issues quickly and fairly.

Fraudulent or unwarranted chargebacks may result in future orders being canceled or refused. KB Korner reserves the right to provide order records, shipment tracking, delivery confirmation, customer communications, and related documentation to the payment processor in response to any chargeback or dispute.

Contact Us

If you have any questions regarding this Refund Policy, please contact us at:

KB Korner LLC
Email: kbkornerllc@gmail.com